Hosting FAQ: Anti-Virus Filtering

To go back to the Hosting Frequently Asked Questions, click here.

Do you have any anti-virus filtering available?

Tech Superpowers offers domain-wide antivirus filtering for our customers. This free feature allows your entire domain's email to be scanned for files containing known viruses. If an attached file matches a virus signature, the the email is bounced back to the sender immediately and the email is deleted. While many of our customers are Mac customers (who are not affected by almost all of the viruses "in the wild"), this scanning capability does reduce some types of spam and also eliminates the possibility of a Mac passing on a virus to other PCs.

This feature is being made available to all Tech Superpowers hosting customers on a per-domain basis, meaning that you have the option to enable it for all traffic coming into your hosting domain.

In deciding whether or not to activate this for your domain, you should consider that it may be possible for a client to inadvertently send you an email with a virus and for that email to be rejected by our server. The client will be notified, but you will be unaware that they have sent an email with a virus. For many of our customers, this is acceptable, given the increased protection. However, some of our customers may want to avoid this risk altogether, so we require your explicit request for activation.

If you would like to activate this feature on your domain, please just email us at hosting@techsuperpowers.com with the name of your domain(s) as a confirmation that you would like to turn on anti-virus support.

How will I know if someone has sent me an email with a virus?

In short: you will not know.

Our scanner will bounce back the incoming email immediately and delete the virus without notifying the original recipient or quarantining the email. Why?

1) Because unlike spam, which is in itself an inconvenience, a virus is an inherently damaging payload and should be deleted as soon as it's identified.

2) In our testing over tens of thousands of messages, there have been no "false positives" - in other words, we didn't see files which were caught by our filter as a virus but didn't actually contain one.

3) The vast majority of incoming viruses are from spam sources and notifications to our users would create even more unwanted emails.

Related Topics include: Hosting Frequently Asked Questions, TSP Email and Web Hosting, Spam Filtering.

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	Hosting FAQ: Anti-Virus Filtering To go back to the Hosting Frequently Asked Questions, click here. Do you have any anti-virus filtering available? Tech Superpowers offers domain-wide antivirus filtering for our customers. This free feature allows your entire domain's email to be scanned for files containing known viruses. If an attached file matches a virus signature, the the email is bounced back to the sender immediately and the email is deleted. While many of our customers are Mac customers (who are not affected by almost all of the viruses "in the wild"), this scanning capability does reduce some types of spam and also eliminates the possibility of a Mac passing on a virus to other PCs. This feature is being made available to all Tech Superpowers hosting customers on a per-domain basis, meaning that you have the option to enable it for all traffic coming into your hosting domain. In deciding whether or not to activate this for your domain, you should consider that it may be possible for a client to inadvertently send you an email with a virus and for that email to be rejected by our server. The client will be notified, but you will be unaware that they have sent an email with a virus. For many of our customers, this is acceptable, given the increased protection. However, some of our customers may want to avoid this risk altogether, so we require your explicit request for activation. If you would like to activate this feature on your domain, please just email us at hosting@techsuperpowers.com with the name of your domain(s) as a confirmation that you would like to turn on anti-virus support. How will I know if someone has sent me an email with a virus? In short: you will not know. Our scanner will bounce back the incoming email immediately and delete the virus without notifying the original recipient or quarantining the email. Why? 1) Because unlike spam, which is in itself an inconvenience, a virus is an inherently damaging payload and should be deleted as soon as it's identified. 2) In our testing over tens of thousands of messages, there have been no "false positives" - in other words, we didn't see files which were caught by our filter as a virus but didn't actually contain one. 3) The vast majority of incoming viruses are from spam sources and notifications to our users would create even more unwanted emails. Related Topics include: Hosting Frequently Asked Questions, TSP Email and Web Hosting, Spam Filtering. anti-virus hostingfaq