Hosting FAQ: Junk Mail

To go back to the Hosting Frequently Asked Questions, click here.

How Does TSP's Junk Mail Filter Work?

Every email that goes through our system from another mail server is rated on it's "spamminess" based on dozens of criteria. When it matches any of these criteria, it gets points for each one. Once the number of points go above a set threshold - your "Spam Threshold" - our spam filter automatically moves the spam into your Junkmail folder on the server.

This threshold is set to 5.1 by default. By lowering this number, you can increase the number of spams caught by your individual filter. However, this also increases the chance that a legitimate email may be caught by the filter.

For most people the default is sufficient, but if you'd like your spam filter to be more aggressive, you can lower this score. We recommend lowering the score by no more than 0.3 at a time.

If the threshold is lowered more than 4.0, there is a very high likelihood that legitimate emails will be caught by the filter.

To change your Spam Threshold, please click on this link:

http://www.techsuperpowers.com/filter

Enter your email address and password on the right side under "User Login" and you'll be directed to a form. Then modify the Spam Threshold and hit "Submit Changes" at the bottom of the page.

How do I check my Junk Mail folder?

Click here to see a Quicktime Tutorial

Follow these directions for logging into webmail first. Then click on the "Junkmail" mailbox along the left. Listed in the Junkmail mailbox will be all emals that have been filtered by our Spam Filtering Service. NOTE: if your Junkmail box has more than a 1000 messages, this may take a little while to load.

You can click on any of their subjects to read the emails, or you can select them individually and click the Trash Can icon to delete.The Trash Can icon looks like: If you would like to receive incorrectly filtered messages, select the messages you'd like to move, then select "Inbox" in the pull down menu at the bottom of the screen and click on the "Move to..." button.The Move To icon looks like: This will move the messages to your Inbox, and they will be received the next time you check your mail.

How do I delete all the messages in my "Junkmail" mailbox?

Click here to see a Quicktime Tutorial

Click on the check box right next to "Status" on the top of the list of messages. You will see all the messages on that screen marked with a checkmark. Then press the Trash Can icon, which will delete all marked messages.

Is there a way to train the Junkmail Filter?

Once in webmail, click on the check mark next to each junk message. Then pull down the "-Select Folder-" menu and select "Report Spam." Then click on the "Move to..." button. The Move To icon looks like: This will move the messages to your "Report Spam" folder where they will be used to train your Junkmail filter.

How do I make sure that an address is always approved or blocked by my spam filter?

Click on this link:

http://www.techsuperpowers.com/filter

Enter your email address and password on the right side under "User Login" and you'll be directed to a form. Follow the directions on the form and we'll add the user to your "Approved List" or "Blocked List" list instantaneously.

Can I get a report of what emails are being sent to my spam filter?

Click on this link:

http://www.techsuperpowers.com/filter

Enter your email address and password on the right side under "User Login" and you'll be directed to a form. Check the box next to "I would like to receive nightly Junk Mail Summary emails" and then hit the "Submit Changes" button at the bottom. You will then receive an email at 4AM ET (9AM BT) with a complete list of your emails which have been caught in your spam filter in the last 24 hours.

I've told my mail program that an address is never junk mail, but it still gets caught by the server's filter. What can I do?

Your email program's junkmail filter and our server-based filter are two completely different systems. If emails are getting caught by our server's junk mail filter, you will need to tell our server to always allow that address by following the directions immediately above on "How do I make sure that an address is always approved or blocked by my spam filter?" Making changes to your email program's settings will not change how our server handles junk mail.

Similarly, if you have an email which is getting caught on your email program's junk mail filter, adding it to our list of "never filter" addresses will not change how your email program handles the email.

I've been getting a lot of "Undeliverable" errors for messages that I never sent, is there anything that you can do?

This is a result of Email "spoofing" - see this page for more information on what this is and how it happens.

How do I get the "full headers" of a message to send them to you?

In your email program, select the option to view "Full Headers" in the menus. Then forward the message to us at email@techsuperpowers.com.

Click here for instructions specific to your mail program.

Related Topics include: Hosting Frequently Asked Questions, TSP Email and Web Hosting, Spam Filtering.

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	Hosting FAQ: Junk Mail Login or register to post comments To go back to the Hosting Frequently Asked Questions, click here. How Does TSP's Junk Mail Filter Work? Every email that goes through our system from another mail server is rated on it's "spamminess" based on dozens of criteria. When it matches any of these criteria, it gets points for each one. Once the number of points go above a set threshold - your "Spam Threshold" - our spam filter automatically moves the spam into your Junkmail folder on the server. This threshold is set to 5.1 by default. By lowering this number, you can increase the number of spams caught by your individual filter. However, this also increases the chance that a legitimate email may be caught by the filter. For most people the default is sufficient, but if you'd like your spam filter to be more aggressive, you can lower this score. We recommend lowering the score by no more than 0.3 at a time. If the threshold is lowered more than 4.0, there is a very high likelihood that legitimate emails will be caught by the filter. To change your Spam Threshold, please click on this link: http://www.techsuperpowers.com/filter Enter your email address and password on the right side under "User Login" and you'll be directed to a form. Then modify the Spam Threshold and hit "Submit Changes" at the bottom of the page. How do I check my Junk Mail folder? Click here to see a Quicktime Tutorial Follow these directions for logging into webmail first. Then click on the "Junkmail" mailbox along the left. Listed in the Junkmail mailbox will be all emals that have been filtered by our Spam Filtering Service. NOTE: if your Junkmail box has more than a 1000 messages, this may take a little while to load. You can click on any of their subjects to read the emails, or you can select them individually and click the Trash Can icon to delete.The Trash Can icon looks like: If you would like to receive incorrectly filtered messages, select the messages you'd like to move, then select "Inbox" in the pull down menu at the bottom of the screen and click on the "Move to..." button.The Move To icon looks like: This will move the messages to your Inbox, and they will be received the next time you check your mail. How do I delete all the messages in my "Junkmail" mailbox? Click here to see a Quicktime Tutorial Click on the check box right next to "Status" on the top of the list of messages. You will see all the messages on that screen marked with a checkmark. Then press the Trash Can icon, which will delete all marked messages. Is there a way to train the Junkmail Filter? Once in webmail, click on the check mark next to each junk message. Then pull down the "-Select Folder-" menu and select "Report Spam." Then click on the "Move to..." button. The Move To icon looks like: This will move the messages to your "Report Spam" folder where they will be used to train your Junkmail filter. How do I make sure that an address is always approved or blocked by my spam filter? Click on this link: http://www.techsuperpowers.com/filter Enter your email address and password on the right side under "User Login" and you'll be directed to a form. Follow the directions on the form and we'll add the user to your "Approved List" or "Blocked List" list instantaneously. Can I get a report of what emails are being sent to my spam filter? Click on this link: http://www.techsuperpowers.com/filter Enter your email address and password on the right side under "User Login" and you'll be directed to a form. Check the box next to "I would like to receive nightly Junk Mail Summary emails" and then hit the "Submit Changes" button at the bottom. You will then receive an email at 4AM ET (9AM BT) with a complete list of your emails which have been caught in your spam filter in the last 24 hours. I've told my mail program that an address is never junk mail, but it still gets caught by the server's filter. What can I do? Your email program's junkmail filter and our server-based filter are two completely different systems. If emails are getting caught by our server's junk mail filter, you will need to tell our server to always allow that address by following the directions immediately above on "How do I make sure that an address is always approved or blocked by my spam filter?" Making changes to your email program's settings will not change how our server handles junk mail. Similarly, if you have an email which is getting caught on your email program's junk mail filter, adding it to our list of "never filter" addresses will not change how your email program handles the email. I've been getting a lot of "Undeliverable" errors for messages that I never sent, is there anything that you can do? This is a result of Email "spoofing" - see this page for more information on what this is and how it happens. How do I get the "full headers" of a message to send them to you? In your email program, select the option to view "Full Headers" in the menus. Then forward the message to us at email@techsuperpowers.com. Click here for instructions specific to your mail program. Related Topics include: Hosting Frequently Asked Questions, TSP Email and Web Hosting, Spam Filtering. hosting faq spam